Return & Refund Policy

1. Return Eligibility Window

We take pride in delivering only fresh, high-quality aromatic incense, dhoop batti, and puja essentials. However, if you receive a damaged, defective, or incorrect product, you may request a return or replacement within 7 days of delivery.

2. Return Conditions

• The item must be in its original condition, unopened, with manufacturer seals and original tags intact (unless reported as transit-damaged upon receipt).
• Opened or partially burnt incense sticks, used dhoop cones, or customized fragrance batches are not eligible for return due to hygiene and aromatic integrity.
• Commercial raw materials (Bamboo sticks, Charcoal, Jiget) supplied in bulk sacks/tonnage are subject to quality verification at the time of delivery unloading.

3. Refund Processing & Timelines

Once your return is received and inspected at our Ratlam facility:

• Approved refunds will be processed back to the original payment source (Credit/Debit Card, Net Banking, UPI) within 5 to 7 business days.
• For Cash on Delivery (COD) orders, refunds are credited directly to your bank account via NEFT/IMPS after providing account details.

4. Order Cancellation Policy

• Orders can be cancelled free of charge before they are handed over to the courier partner.
• If an order is already dispatched, cancellation is treated as a return after delivery.